Returns & Refunds
15 Days Return Guaranty & Refunds
In accordance with the European and National legal provisions that are applicable to our terms of use, our clients have the right to communicate to OnlyJewels that they renounce a purchase without payment of a penalty or without justification, within fifteen (15) calendar days of the day following the delivery.
If you wish to return your order within the 15 days return guarantee will receive the support of our Client Care Team.
Returns, the steps to follow:
OnlyJewels is not responsible for return orders that it does not actually receive. OnlyJewels can only take responsibility for items returned in accordance with the exact terms mentioned below:
Purchasers who wish to exercise their right to return their order shall contact OnlyJewels customer service via their account on OnlyJewels.com through the return request button in their order preview within 15 calendar days from the delivery. Once the request is validated, they shall receive instructions via email.
- The products shall be returned to:
OnlyJewels bv
Hoveniersstraat 19
2018 Antwerpen
Belgium
+32 (0) 3 808 72 00
care@onlyjewels.com
- Enclose a copy of your order invoice with your shipment
- Insure the shipment at the value of the order, amounting to the price mentioned in the order invoice, and prepay freight as well as handling charges.
- Provide our client care team with the tracking number and date of shipping to: care@onlyjewels.com
OnlyJewels is pleased to organize returns for customers returning items within the 15-day return policy. To request a return shipping label, kindly send an email to: care@onlyjewels.com with your name, email address, and order number. You then have seven (7) business days to return products to our client care team within Europe and fourteen (14) business days for returns from the rest of the world, from the moment you express your will to renounce your purchase.
We will not deduct initial delivery costs from your refund, however, the return delivery costs will stay due and will not be reimbursed.
How to Get 100% Money Back?
OnlyJewels provides a 15-day return guarantee with a full refund under the following conditions:
- The products must be returned within 15 days after delivery
- The product must be in a perfect state, without having been worn, damaged used or resized
- The product must perfectly match the product data records
- The product must be returned with all accessories and in their original packaging and original certificates
Returns of products showing any signs of use shall be accepted only at OnlyJewels’ discretionary authority and the cost of reconstituting the product to its original state will be deducted from the refund amount.
Returned products are inspected upon receipt and prior to the issuance of a refund, exchange, or credit. Products that do not match recorded product data will be considered ineligible returns.
Ineligible returns will remain at the customer’s disposal in the OnlyJewels office for pick up or can be shipped back at the customer’s own expense. OnlyJewels does not take responsibility for ineligibly returned products while remaining in its offices.
What about Custom-Order Returns?
Custom orders are non-refundable. Should OnlyJewels purchase any product(s) at the request of the customer in order to create a custom-designed piece of jewelry and the customer decides in the end not to purchase the jewelry, the requested products(s) or/and stone(s) will not be refunded.
Returns of custom orders shall be accepted only at OnlyJewels’ discretionary authority and the cost of administration, production, and logistics for the product will be deducted from the refund amount.
The Refund Process
Refunds will take place within thirty (30) days after receipt of the returned parcel if all the conditions mentioned above have been met. In case OnlyJewels exercises its discretionary authority regarding ineligible returns, the reimbursement will only take place once the product has been reconstituted to its original state.
Refunds will be issued in the same method by which it was received, meaning the original form of payment via wire transfer, card payment, or other. In the event of a refund, approved refunds will reflect the amount of the transaction as mentioned on the invoice provided by OnlyJewels.
OnlyJewels is not responsible for any additional fees or charges applied by the banks, any duties, VAT, taxes, or surcharges that may be levied by the customer’s country of importation, or any other parties throughout the process.
